We are pleased to announce that we will be moving the Gemini Helpdesk to a new cloud-based platform on January 30, 2023. The general system of tiered support from the National Offices and Gemini support staff will remain unchanged. The primary changes for our users are the requirement for creating an account on the system for ticket submissions, and moving to a fully web-based system for ticket interactions. Users will still receive email notifications when their tickets have been updated. Along with a more-modern web interface, we also hope our users will find additional advantages to the new system, such as the support for attaching files directly to the helpdesk ticket.
To aid in the transition and take advantage of the new system, users with non-urgent helpdesk requests may wish to wait until the launch of the new system to submit your inquiry.